Frequently Asked Questions
How does the membership work?
Membership gives you access to our eCommerce Growth Platform and all the features included in your plan.
Our goal is to provide a simple strategic framework combined with ‘expert’ eCommerce advice and instructional toolkits specifically to support online store growth for small business owners, micro businesses owners, solopreneurs and entrepreneurs.
Who are the eCommerce experts?
Our team of eCommerce experts are independent business owners just like you who each specialize in a particular pillar of eCommerce.
They have many years experience working with small businesses and are on the platform to support and answer all of your eCommerce growth questions.
How does the expert advice work?
Within the platform, our eCommerce experts are there to support you as you work through your best practice toolkits. You can think of them as advisors, similarly to your financial and legal advisors.
As well as posting regular insights and tips in the platform on their area of expertise, our experts are available via our built in direct messaging tool to answer any specific questions you have as you implement your eCommerce best practices and tactics.
How do the eCommerce toolkits work?
Our eCommerce Toolkits are a valuable resource in implementing over 100 best practice tactics to grow your eCommerce business.
Inside each toolkit you will find self auditing tools as well as detailed instructions on how to implement each tactic.
AND If you prefer to get the practices implemented for you, we have all our toolkits prepared as professional briefing documents that you can use to outsource the work.
Are you a digital or ad agency?
No. We are eCommerce marketing experts who focus on growing and scaling small and micro businesses by following our strategic eCommerce Growth Framework™ and industry best practices.
Agencies typically look to sell their services on a campaign or retainer basis, follow a siloed approach, and are often too expensive for small businesses.
Why is the Starter Membership free?
We are committed to providing affordable eCommerce marketing and growth advice to small business. We understand that sometimes when starting out, even the most smallest of costs can add up.
Thats why we wanted to offer a starter membership option, free for the first year, to early stage, bootstrap businesses that need a helping hand in growing their eCommerce venture.
Why should I become a member?
eCommerce marketing has become far too complex for small business owners. You need affordable expert advice, you need clear instructions, and you need to follow a proven growth framework.
No more guessing where to focus.
No more sporadic marketing results.
No more wasting money on random freelancers.
Are there any hidden costs?
No. There are no other fees or charges for your Growth Membership. Your subscription gives you access to all the features of our eCommerce growth platform including access to all the experts, all the best practice toolkits, self audit resources, briefing documents, video masterclasses and more.